IT Support Specialist
4 weeks ago
Job Summary:
We are seeking an experienced IT Support Specialist to join our team at Atkore. As an IT Support Specialist, you will be responsible for delivering first-class end-user IT support to our Coleshill and West Bromwich facilities, as well as collaborating with our global IT team.
Key Responsibilities:
- Deliver first-class customer service in IT support to both local and remote users
- Troubleshoot and solve first-line hardware and software issues
- Service desk management
- Configure, install, and maintain infrastructure and user equipment
- Help build, manage, monitor, and administer Atkore's local and cloud-based infrastructure
- Platform delivery and maintenance, both local and PAAS, as well as working with outsourced service providers to ensure service metrics are met
Requirements:
- Proven experience working as an IT support technician or similar role to support a fast-paced, demanding manufacturing environment
- Communications skills – both verbal and written; engaged approach
- Drive, focus, and tenacity to provision and resolve under pressure
- Continuous improvement mindset
- Microsoft suite (AD, Office, Azure)
- Hardware asset configuration and provision; PCs, tablets, etc.
- Software support skills and problem-solving expertise
- Comms, Core networking technologies, Voice, and collaboration technology
- Logical and Physical cyber security awareness
- Display initiative and can work collaboratively with our key departments/users to deliver service enhancements for our business
Benefits:
- days annual leave
- Festive shutdown at Christmas
- Companywide bonus scheme
- Service and recognition awards
- Training and development opportunities
- Company Pension
- Life Assurance x salary
- Discounted Gym Membership
- Enhanced family-friendly policies
- Free annual flu vaccination vouchers
- Employee assistance programme which includes a / virtual GP
- Cash health plan
- Free home cyber security training
- Cycle to work scheme
- Free onsite parking
About Atkore:
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that's consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.
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