EUS Hardware Engineer

1 month ago


West Midlands, United Kingdom Tata Consultancy Services Full time
Role Overview

As an EUS Hardware Engineer, you will be responsible for providing technical expertise and support to a team in Plant Floor & Engineering sites. The Hardware support team is focused on Break/Fix Incident resolution, problem management, and process/service improvement.

Key Responsibilities
  • Collaborate with customers and stakeholders to understand their technical requirements.
  • Proactively own any issues arising and follow through with necessary actions to resolve them.
  • Make customer-oriented decisions to ensure timely resolution of technical issues.
  • Ensure that problems are logged, investigated, resolved, and closed within agreed timescales.
  • Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA's.
  • Identify and drive through Service Improvements and Incident Reduction.
  • Proven focus on identifying and documenting User and Service Risks and Issues.
  • Co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within service level agreements.
  • Work collaboratively with a range of people to support the wider business agenda.
Requirements
  • Good working knowledge of Client Operating systems and applications, such as MS Windows, Office, Linux.
  • ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner. Experience working within a large complex IT department/organization.
  • Excellent Working Knowledge of Plant IT/Manufacturing devices, such as Handheld Scanners and barcoding systems; Various Impact, HP Laser, and Thermal Labelling Printers; HHT's; Industrial PC's; Dell Desktops and Laptops.
  • Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN
  • Practical methodical approach for fault diagnosis and remediation.
  • Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment.
  • Able to work under pressure and to strict SLA requirements.
  • IT Literate with good communication skills.
  • Ability and confidence to work alone when required.
  • Possess a clean valid UK driving license as there will be requests to support nearby Satellite sites.


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