Support and Service Excellence Professional

3 weeks ago


Leeds, Leeds, United Kingdom Leeds City College Full time

About the Opportunity

We are seeking a highly skilled Support and Service Excellence Professional to join our team at Leeds City College.

This is a Part-Time role, with 18.5 hours per week available.

In this position, you will be responsible for supporting the Service Support Manager in delivering high-quality support services across the department and delivery sites.

Key Responsibilities:
  • Implement effective systems and processes to ensure seamless delivery of learning programmes at site(s).
  • Maintain smooth operations of salons, dispensary, and reception areas.
  • Assess students on reception and sales/service units as required.
  • Provide high-level customer service support to all stakeholders.
Requirements:
  • You will possess strong communication skills and an eye for detail.
  • Previous experience in customer-facing roles or similar environments is essential.
  • Ability to work in fast-paced environments with multiple priorities.
  • Familiarity with Hair or Beauty backgrounds is desirable.

Salary Range: £24,500 - £28,000 (pro rata) per annum, depending on qualifications and experience.

We offer a range of benefits, including annual leave entitlement, generous pension schemes, and access to membership cards and discounts.

Leeds City College is one of the largest further education institutions in the country, providing a vibrant learning environment that supports students and staff alike.



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