Makeup Professional
5 days ago
About Sephora
Sephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
Our Mission
We are united by a common goal - to reimagine the future of beauty. We strive to provide exceptional customer experiences and promote Sephora's brand offerings. Our team members are passionate about the beauty industry and are dedicated to helping customers find the perfect products for their needs.
Job Summary
We are seeking a skilled Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for providing exceptional customer service and expertise in makeup, skincare, and fragrance. You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings.
Key Responsibilities
- Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
- Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare, and fragrance brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
- Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
- Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare, and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
- Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
- Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
- Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.
- New Store Opening Procedures: Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.
Requirements
- Proven experience as a beauty advisor, preferably in a retail/customer experience focused environment.
- Extensive knowledge of makeup, skincare, and fragrance products, techniques, applications, and industry trends.
- Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
- Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
- Professional appearance with a passion for the beauty industry.
- Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
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