Beauty Specialist

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
About Sephora

Sephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

The Opportunity

We are seeking a skilled Beauty Specialist to join our team as a Beauty Advisor specializing in the field of cosmetics. As a key member of our team, you will be responsible for providing exceptional customer service and expertise in makeup, skincare, and fragrance. Your primary responsibility will be to assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings.

Key Responsibilities
  • Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look.
  • Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare, and fragrance brands, including Sephora's private label offerings.
  • Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
  • Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare, and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times.
  • Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays.
  • Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance.
Requirements
  • Proven experience as a beauty advisor, preferably in a retail/customer experience-focused environment.
  • Extensive knowledge of makeup, skincare, and fragrance products, techniques, applications, and industry trends.
  • Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
  • Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
  • Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
  • Professional appearance with a passion for the beauty industry.
  • Ability to multitask, prioritize, and thrive in a fast-paced retail environment.

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