Beauty Therapist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Groupe Clarins Full time

About the Role:

As a Beauty Therapist at Groupe Clarins, you will be responsible for delivering exceptional customer experiences and providing top-notch skincare treatments. Your passion for skincare and beauty will shine through in your interactions with clients, and you will be expected to develop strong relationships with them to increase product sales and drive business growth.

Key Responsibilities:

  • Maintain a high standard of customer service by delivering professional treatments in accordance with Groupe Clarins' treatment guidelines.
  • Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits, and usage of recommended homecare products both within the spa and when promoting the brand on counter.
  • Focus on customer loyalty, keeping customers returning to the brand by providing personalized skincare recommendations and exceptional customer service.
  • Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story while engaging with customers.
  • Have the confidence to overcome selling challenges and meet sales targets.
  • Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception, and laundry area.

Requirements:

  • Possess a strong passion for skincare and beauty.
  • Be a confident and articulate communicator with excellent customer service skills.
  • Be comfortable working in a target-driven environment and meeting sales targets.
  • Be customer-focused and results-oriented with a strong ability to build relationships with clients.
  • Hold a NVQ 2 & 3 or equivalent Beauty Therapy qualification.
  • Have experience in a hands-on beauty or retail role with exceptional customer service skills.
  • Have commercial awareness and the ability to work shifts, including weekends and evenings.

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