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Ambassador of Guest Experience

2 months ago

Cambridge, Cambridgeshire, United Kingdom Accor Full time

Company Overview


Novotel Cambridge North prides itself on providing exceptional hospitality experiences. Our mission is to create memorable moments for our guests, driven by a passion for delivering outstanding service.



Estimated Salary


£25,000 - £35,000 per annum, depending on experience and qualifications.



Job Description


We are seeking an Ambassador of Guest Experience to join our team. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every interaction is exceptional.



  • Welcome every guest and provide personalized service throughout their stay.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handle emails, phone inquiries, and other administration tasks efficiently.
  • Balance banking transactions for the hotel accurately.
  • Ensure Novotel standards are met and maintained at all times.
  • Competently take reservations and upsell where possible to maximize average room rates.
  • Assist with Food and Beverage services as required.
  • Attend training sessions by company during day time.
  • Work weekends and public holidays as part of the role.


Benefits


We offer a range of benefits, including competitive salary, opportunities for growth and development, and a dynamic work environment.



Required Skills and Qualifications


To succeed in this role, you will need excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. You should also have basic computer literacy and proficiency in handling administrative tasks.



Others


Please note that working hours include weekends and public holidays. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.