Customer Service Ambassador
7 hours ago
Chill#2 is an artisan coffee-led concept with a passion for offering the highest quality drinks, food, and unforgettable experiences for our customers.
Our cafe and bar transforms from a relaxed morning spot to an elegant evening setting, featuring live music nights. We're centered on specialty coffee roasted by artisans, fresh food prepared in-house, and inspiring products.
About the RoleWe're seeking a full-time Team Member to join our customer-centric team. As a Customer Service Ambassador, you'll be responsible for delivering exceptional service, ensuring high-quality standards, and creating a welcoming atmosphere.
Your key responsibilities will include:
- Welcome guests and ensure seamless service delivery
- Deliver excellent customer service, maintaining high-quality standards
- Ensure working areas are clean and organized
- Handle guest complaints and provide prompt responses
- Comply with Food Safety regulations
- Take food and drink orders, supporting breakfast services
- Listen to guests' needs, strive to respond promptly, and ensure loyalty
- Maintain an impeccable attitude, conveying the brand image
- Show enthusiasm for hotel success
- Demonstrate attention to detail and quality
- Able to adapt to changing situations
We're looking for someone with:
- Previous experience in similar roles is preferable
- Friendly, approachable demeanor with excellent customer service skills
- Attention to detail and organizational skills
- Strong team player with a positive attitude
- Ability to work effectively under pressure
- Flexibility with working hours
- Right to work in the UK
We offer a competitive salary of £23,000 per annum, reflecting the company's commitment to rewarding hardworking team members. Additionally, you'll enjoy a range of benefits, including opportunities for growth and development within AccorHotel.
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