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Nights Customer Service Ambassador
1 month ago
We are looking for a highly skilled and experienced customer service professional to join our Nights Team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to our overnight guests, ensuring their stay is comfortable and enjoyable.
Your primary responsibility will be to handle any issues or concerns that may arise during the night, responding promptly and professionally to ensure the guest's satisfaction. You will also be responsible for maintaining the hotel's standards of cleanliness and tidiness, as well as promoting our hotel's services and facilities to guests.
In return for your hard work and dedication, you can expect a competitive salary of up to £15.50 per hour, depending on experience. This is a permanent contract with 18 hours minimum guarantee per week.
We offer a range of benefits, including a Whitbread Benefits card, which offers discounts on food, drink, and merchandise. Our hotel is located in the heart of Cambridge City Centre, making it an ideal location for those who want to be at the centre of the action.