Customer Service Ambassador
2 days ago
As a key member of our Front Office Team, you will play a vital role in ensuring the exceptional experience of our guests. This includes providing personalized service, handling guest complaints and remarks efficiently, and maintaining accurate documentation.
Responsibilities- Deliver high-quality services to guests from arrival through departure, exceeding their expectations at every turn.
- Maintain a positive and welcoming demeanor, consistently promoting a friendly atmosphere.
- Efficiently handle phone calls and pass on relevant information to other departments as necessary.
- Ensure all guest documentation is up-to-date and accessible.
- Manage reservations and coordinate guest arrivals and departures in compliance with internal procedures.
We're committed to your growth and development. As a valued team member, you'll have access to:
- A generous estimated salary of $45,000 per year, based on industry standards and location.
- Free night stays in Accor Hotels UK and up to 50% discount in any Accor Restaurant (T&Cs apply).
- Discounted hotel rates worldwide in Accor Hotels.
- Ongoing learning and development opportunities through our Accor Academy.
- A supportive environment that encourages personal and professional well-being.
- The chance to explore limitless career opportunities across 5,000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
To succeed in this role, you'll need:
- A big smile and a friendly, approachable demeanor.
- Excellent communication and time management skills.
- The ability to motivate and support others.
This is a full-time position, requiring regular attendance and dedication to our guests' needs.
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