Customer Service Ambassador

4 days ago


Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

Sofra Cambridge is a unique dining experience that embodies the principles of generosity and hospitality. Our pastry team, led by Maura Kilpatrick, creates exquisite Middle Eastern-inspired cuisine using high-quality ingredients and creative spice blends.

Our mission at Sofra Cambridge is to provide an exceptional guest experience through warmth, professionalism, and dedication. We strive to build long-term relationships with our employees, offering extensive training and development opportunities to help them grow in their careers.

We are seeking enthusiastic and passionate individuals who share our values and can provide outstanding customer service. As a Customer Service Ambassador, you will be responsible for creating a welcoming atmosphere, explaining our menu to guests, and ensuring seamless food and beverage ordering and delivery.

Key responsibilities include:

  • Exuding excellence through hospitality towards guests and colleagues
  • Utilizing our Toast POS system efficiently
  • Taking food orders accurately and expediting orders promptly
  • Making house-made beverages and espresso drinks with precision
  • Maintaining a clean, sanitized, and inviting cafe area

To succeed in this role, you must be available at least 3 shifts per week, including weekends and holidays. You should be able to multitask effectively, work well under pressure, and exhibit a positive attitude.

We offer competitive hourly pay with tips, educational and professional development opportunities, employee discounts at our sister businesses, free meal per shift, and partially subsidized health insurance. Estimated salary: $45,000 - $55,000 annually, depending on location and experience.



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