Guest Experience and Customer Satisfaction Specialist
1 day ago
We are seeking a highly skilled Guest Experience and Customer Satisfaction Specialist to join our Front Office team at Thefellowshouse. As a key member of the department, you will be responsible for ensuring exceptional customer experiences and maintaining high service standards.
Key Responsibilities:
- Handle guest requests, inquiries, and complaints in a professional and courteous manner.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the Departmental Manager to ensure seamless day-to-day operations.
Requirements:
- Proven track record of success in a similar role or related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary of £45,000 - £60,000 per annum, depending on experience.
- Access to the GO Hilton Travel Programme for travel opportunities.
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme.
- Staff meals and hot drinks on shift.
- Career development opportunities and extensive learning & development programs.
-
Guest Experience Coordinator
17 hours ago
Cambridge, Cambridgeshire, United Kingdom AccorHotel Full timeAre you passionate about creating memorable moments for our guests? We're seeking a Guest Experience Coordinator to join our AccorHotel team.In this role, you'll work closely with the reception team to ensure that every guest receives an exceptional experience.Your Key Responsibilities will include:Assisting in running front office operationsProviding...
-
Customer Experience Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom German Doner Kebab Full timeIf you're passionate about delivering exceptional customer experiences and have a talent for multitasking, we'd love to hear from you! As a Front of House Team Member at German Doner Kebab, you'll play a crucial role in ensuring our guests receive the highest level of service and quality food every time they visit us.About the RoleAct as the first point of...
-
Safety and Guest Experience Lead
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full timeAimbridge Hospitality EMEA is seeking a highly skilled Night Manager to join our team at the Holiday Inn Express Cambridge branch, offering a competitive salary of approximately £35,000 per annum.Job OverviewThis exciting opportunity will see you working closely with our Night team to ensure the delivery of exceptional guest experiences. As a Night Manager,...
-
Hospitality Professional
4 hours ago
Cambridge, Cambridgeshire, United Kingdom AccorHotel Full timeRole OverviewWe are seeking a skilled and friendly individual to join our front office team as a Hospitality Professional - Guest Services Specialist. This is a full-time employment opportunity with no remote work option.About the JobThis role involves providing exceptional guest care from arrival to departure, ensuring high-quality services for guest...
-
Guest Experience Host
1 day ago
Cambridge, Cambridgeshire, United Kingdom WGC Ltd. Full timeJob Details: WGC Ltd. is currently seeking an experienced and enthusiastic Guest Experience Host to join our Front of House team. The role involves working closely with other team members to ensure that our hotel meets the highest standards of cleanliness and customer service. Key responsibilities include cleaning guest rooms, replenishing amenities, and...
-
Customer Experience Ambassador
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Accor Full timeWelcome to a dynamic and rewarding role at Accor, where you will play a vital part in delivering exceptional customer experiences that exceed our guests' expectations.About UsAccor is a leading hospitality company with a rich history of innovation and commitment to excellence. We strive to create memorable moments for our guests through the provision of...
-
Hotel Guest Services Manager
1 day ago
Cambridge, Cambridgeshire, United Kingdom AccorHotel Full timeAre you looking for a challenging and rewarding role in hospitality? Look no further than Accor Hotel's Guest Services Manager position!Estimated Salary: £28,000 - £35,000 per yearAs a key member of our Guest Services team, you'll be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office. You'll work...
-
Customer Experience Specialist
1 week ago
Cambridge, Cambridgeshire, United Kingdom LabCentral Full timeWe are seeking a Customer Experience Specialist to deliver exceptional customer service, build relationships, and anticipate needs. Our ideal candidate is comfortable with technology and has at least one year of experience in a customer-facing role. The successful applicant will be responsible for maintaining a welcoming lobby environment, executing front...
-
Customer Experience Manager
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Cineworld Cinemas Ltd Full timeEstimated salary: £25,000 - £30,000 per annum, depending on location and experience.Job DescriptionAs a Food and Beverage Host at Cineworld Cinemas Ltd, you will be the face of our company, responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.
-
Customer Experience Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Currys Full timeAbout UsCurrys is the UK's best-known retailer of tech, and we're proud of the service our customers receive – and it's all down to our team of caring and committed colleagues.We're looking for a Customer Experience Specialist to join our team and help us deliver exceptional customer experiences. As a key member of our sales team, you will be responsible...
-
Customer Experience Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom OneRetail Full timeWe're looking for a skilled Customer Experience Specialist to join our team at OneRetail. As a key member of our barista team, you will be responsible for delivering exceptional customer service and creating beautifully crafted drinks for our customers.Shift patterns will include 5 out of 7 days, with the opportunity to work up to 20 hours per week. Your key...
-
Dining Experience Support Specialist
2 days ago
Cambridge, Cambridgeshire, United Kingdom Athenacarehomes Full timeDining Experience Support SpecialistWe are seeking a skilled Kitchen Assistant to join our team at Athenacarehomes! As a Dining Experience Support Specialist, you will work closely with the Head Chef to maintain the highest standards of catering services and dining experiences for our residents.Your responsibilities will include ensuring public areas, such...
-
Customer Experience Lead
1 day ago
Cambridge, Cambridgeshire, United Kingdom Sofology Full timeKey ResponsibilitiesAs a Deputy Store Manager at Sofology, you will:Provide expert product knowledge to customers, ensuring they find the perfect sofa for their needs.Coach and develop the skills of our sales team, empowering them to deliver exceptional customer experiences.Collaborate with colleagues to maintain high store standards, driving sales growth...
-
Customer Experience Coach
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Sofology Full timeAbout Sofology: At Sofology, we pride ourselves on providing an unrivalled customer experience. Our stores are designed to inspire our customers, and our Sofologists are trained to help them find the perfect sofa for their needs. As a Customer Experience Coach, you will be responsible for coaching and motivating our store teams to deliver exceptional...
-
Customer Experience Lead
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full timeJob Title: Customer Experience LeadSolution 47 Recruitment ltd is looking for a Customer Experience Lead to join our team in Sawston.About the Role:This is an exciting opportunity to shape the customer experience at our organization and drive business growth. As a Customer Experience Lead, you will be responsible for developing and implementing customer...
-
Sales and Customer Experience Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Skechers U.S.A., Inc. Full timeSkechers U.S.A., Inc. is hiring a Sales and Customer Experience Specialist to provide top-notch customer service and support store goals.Key ResponsibilitiesDeliver exceptional customer experiences through personalized attention and product knowledgeWork closely with the team to achieve sales targets and improve store performanceWe offer a competitive salary...
-
Customer Experience Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom NatWest Full timeNatWest is seeking a highly motivated Customer Service - Personal Banker to join our team. As a key member of our branch team, you will be responsible for providing outstanding customer service and support to our customers.About the Role:Work closely with customers to understand their needs and preferencesDeliver accurate and timely banking services,...
-
Customer Experience Ambassador
1 day ago
Cambridge, Cambridgeshire, United Kingdom SSP Deutschland GmbH Full timeJoin us as a Customer Experience Ambassador at SSP Deutschland GmbH and play a vital role in shaping the dining experience for our customers. With a focus on providing excellent service, you will contribute to creating memorable moments for our guests.Key responsibilities:You will work collaboratively with the team to ensure seamless operations and maintain...
-
Customer Service Ambassador
1 day ago
Cambridge, Cambridgeshire, United Kingdom AccorHotel Full timeJob Summary:As a Customer Service Ambassador at AccorHotel, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded. This role requires excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.The ideal candidate will have prior...
-
Customer Experience Director
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Redefined Ltd Full timeJob Description: Redefined Ltd is seeking a talented Assistant Store Manager to lead their Retail team. The ideal candidate will have experience in sales and customer service, and be able to drive results in a fast-paced environment. As part of our team, you'll receive ongoing support and opportunities for growth and development, as well as a competitive...