Hotel Guest Services Manager
6 days ago
Are you looking for a challenging and rewarding role in hospitality? Look no further than Accor Hotel's Guest Services Manager position
Estimated Salary: £28,000 - £35,000 per year
As a key member of our Guest Services team, you'll be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office. You'll work closely with other departments to resolve issues and improve our services.
We're looking for someone who is highly organized, able to think critically, and has excellent communication skills. If you have a passion for delivering outstanding customer service and are keen to take on new challenges, this could be the perfect role for you.
Key Responsibilities:
- Deliver exceptional guest experiences and ensure guest satisfaction
- Work closely with other departments to resolve issues and improve our services
- Lead a team of Guest Services staff to ensure they meet their objectives
- Assist in effectively running front office operations with a hands-on approach
Requirements:
To succeed in this role, you'll need:
- Experience in a similar Guest Services or Reception role
- Strong leadership and communication skills
- Ability to think critically and solve problems
- A genuine passion for delivering exceptional customer service
Benefits:
As a valued member of our team, you can expect:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
About Us:
At Accor Hotel, we're dedicated to creating memorable moments for our guests by connecting hearts from arrival to farewell. We believe that every interaction has the power to make a difference, and we're passionate about delivering exceptional experiences that leave a lasting impression.
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