Contact Centre Team Leader

1 day ago

Little Driffield, East Yorkshire, United Kingdom Castle Employment Full time
Thriving Business Seeks Experienced Team Leader

We are seeking a highly skilled and motivated Team Leader to join our Contact Centre team in Driffield. As a key member of our team, you will be responsible for managing a team of Sales and Customer Service agents, providing coaching and guidance to help them achieve their targets.

Key Responsibilities:
  • Manage a team of 8-10 people, helping them to achieve sales and customer service targets
  • Conduct regular reviews with team members, setting and managing key performance indicators (KPIs)
  • Coach and support team members with upselling and promotional activities
  • Be hands-on and get involved with the team, receiving inbound calls from customers and resolving enquiries in a timely manner
  • Support the management of the office on occasion, including opening and closing the office

We are looking for a confident and experienced Team Leader who is passionate about achieving results and driving team success. If you have a proven track record of managing teams and achieving targets, we want to hear from you

Benefits:

  • Salary: £25,000
  • Great benefits package, including a bonus scheme, staff discount, company pension, and 28 days annual leave
  • Birthday day off work

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