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Customer Support Specialist
4 weeks ago
We are seeking a skilled Service Desk Engineer to join our team in Epsom, providing 2nd line support to internal users via telephone, email, and ticketing system.
Key Responsibilities:
- Provide timely and effective resolution to user issues within the agreed SLA
- Work in a service desk environment in a 2nd line support function
- Strong knowledge of Windows, O365, Active Directory, and Microsoft Exchange
- Basic understanding of networking
- Excellent communication and collaboration skills
- Strong analysis, troubleshooting, and problem-solving skills
Requirements:
- Experience working in a service desk environment in a 2nd line support function
- Strong knowledge of Windows, O365, Active Directory, and Microsoft Exchange
- Basic understanding of networking
- Excellent communication and collaboration skills
- Strong analysis, troubleshooting, and problem-solving skills
What We Offer:
- Competitive salary (up to £40k)
- Generous Pension contribution
- Private Healthcare
- Life Assurance
- Company bonus
- Professional study support
We are an equal opportunities employer and welcome applications from diverse candidates. Apply now to learn more about this opportunity and how you can contribute to our team's success.
