Customer Experience Liaison

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Bright Purple Full time
Role Summary

We are seeking an experienced End User Support Specialist to join our team in Edinburgh. In this role, you will provide top-notch support to clients in the hospitality sector, helping them resolve technical issues efficiently and professionally.



Key Responsibilities

Your primary responsibilities will include:

  • Providing technical assistance to clients, ensuring their systems run smoothly.
  • Acting as the first point of contact for all support queries, escalating issues when necessary.
  • Developing and maintaining user documentation and guides to support clients.


Requirements and Qualifications

To succeed in this role, you should possess:

  • A strong background in technical support and system administration.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a hybrid environment.


What We Offer

We offer a competitive salary, quarterly 10% bonus, and career advancement opportunities. As a member of the End User Support team, you will also enjoy hybrid working, career development opportunities, and a supportive work environment.



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