Customer Experience Liaison
4 weeks ago
We are seeking an experienced End User Support Specialist to join our team in Edinburgh. In this role, you will provide top-notch support to clients in the hospitality sector, helping them resolve technical issues efficiently and professionally.
Key Responsibilities
Your primary responsibilities will include:
- Providing technical assistance to clients, ensuring their systems run smoothly.
- Acting as the first point of contact for all support queries, escalating issues when necessary.
- Developing and maintaining user documentation and guides to support clients.
Requirements and Qualifications
To succeed in this role, you should possess:
- A strong background in technical support and system administration.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a hybrid environment.
What We Offer
We offer a competitive salary, quarterly 10% bonus, and career advancement opportunities. As a member of the End User Support team, you will also enjoy hybrid working, career development opportunities, and a supportive work environment.
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