Customer Success Manager

5 days ago

Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full time
{"title": "Customer Success Manager", "description": "Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at Red Rhino Solutions. As a key member of our sales team, you will be responsible for proactively supporting our Sales Managers and teams in achieving all business targets by dealing with any service issues and additional upsell and upgrade opportunities.

Key Responsibilities
  • Provide a single point of contact directly for high value clients.
  • Manage the pre- and post-sale relationship with high value clients.
  • Liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
  • Create business cases to resolve any issues with billing or service and follow through to completion.
  • Ensure the highest standard of professional conduct and service to both customers and colleagues.
Requirements
  • Experience in a sales account management - any experience of project management is a bonus.
  • Excellent communications skills.
  • Good problem solver and a passion for providing excellent service.
  • Be accurate, detail orientated and the ability to spot opportunities for improvement.
  • You will be able to handle high workloads and prioritise tasks.
  • A team player with the ability to work independently.
What We Offer

We offer a basic salary of up to £34k, along with a very attractive benefits and perks. OTE of £50k + uncapped. Genuine opportunity to progress your career in this innovative business. The backing and support of working for an amazing brand. Great benefits, incentives and culture are just some of the perks that you can expect.

", "lang_code": "en"}

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