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Customer Success Manager

2 months ago

Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full time
{"title": "Customer Success Manager - Account Lead", "content": "Job Summary

We are seeking a highly skilled Customer Success Manager - Account Lead to join our team at Red Rhino Solutions. As a key member of our sales team, you will be responsible for proactively supporting our Sales Managers and teams in achieving all business targets by dealing with any service issues and additional upsell and upgrade opportunities.

You will provide a single point of contact directly for high value clients, managing the pre- and post-sale relationship with high value clients. You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.

Key Responsibilities:

  • Support the Sales Managers and teams in achieving all business targets
  • Provide a single point of contact directly for high value clients
  • Manage the pre- and post-sale relationship with high value clients
  • Liaise with internal departments to arrange escalations where necessary

Requirements:

  • Experience in a sales account management
  • Excellent communications skills
  • Good problem solver and a passion for providing excellent service
  • Be accurate, detail orientated and the ability to spot opportunities for improvement
  • Ability to handle high workloads and prioritise tasks

What We Offer:

  • Basic salary of up to £34k, along with a very attractive benefits and perks
  • OTE of £50k + uncapped
  • Genuine opportunity to progress your career in this innovative business
  • Backing and support of working for an amazing brand
", "lang_code": "en-US"}