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Customer Success Manager

2 months ago

Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full time

Customer Success Manager - Account Manager

Location: Cardiff

Salary: £28k - £34k per annum £50k OTE (Uncapped)

Great benefits and career progression.

About the Company

Red Rhino Solutions is a leading provider of Telecommunication products and solutions to business clients in the UK.

We are a People and customer orientated business offering very strong career prospects and great benefits.

About the Role

This is an exciting sales role where you will proactively support the Sales Teams with high value customers in a customer success/project management capacity.

You will play a key role in improving our customer experience as you will manage the end-to-end process for complex deals.

In this role, you will:

  • Support the Sales Managers and teams in achieving all business targets by dealing with any service issues and additional upsell and upgrade opportunities.
  • You will provide a single point of contact directly for high value clients.
  • You will manage the pre- and post-sale relationship with high value clients.
  • You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
  • You will create business cases to resolve any issues with billing or service and follow through to completion.
  • Ensure that all customer needs are met and exceeded.

What We Offer

We offer a competitive salary, great benefits, and career progression opportunities.

How to Apply

Please submit your application, including your CV and a cover letter, to us.

We look forward to hearing from you.

Language: en