Customer Success Manager
5 days ago
We are seeking a highly skilled Customer Success Manager - Account Manager to join our team at Red Rhino Solutions. As a key member of our sales team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.
Key Responsibilities- Proactive Account Management: Support our sales teams in achieving business targets by resolving service issues and identifying upsell and upgrade opportunities.
- Client Relationship Management: Provide a single point of contact for high-value clients, managing the pre- and post-sale relationship to ensure seamless service delivery.
- Issue Resolution: Liaise with internal departments to escalate and resolve any delayed services or billing issues, creating business cases to resolve complex problems.
- Service Excellence: Maintain the highest standard of professional conduct and service to both customers and colleagues.
- Experience: Proven track record in sales account management, with experience in project management a bonus.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Problem-Solving: Good problem-solving skills, with a passion for delivering exceptional customer service.
- Attention to Detail: Accurate, detail-oriented, and able to identify opportunities for improvement.
- Workload Management: Ability to handle high workloads and prioritize tasks effectively.
- Teamwork: Strong team player with the ability to work independently.
At Red Rhino Solutions, we offer a competitive basic salary of up to £34k, along with attractive benefits and perks. Our OTE is £50k + uncapped, and we provide genuine opportunities for career progression in a dynamic and innovative business.
-
Senior Customer Success Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Alcumus. As a key member of our operations team, you will be responsible for the renewal of our customers' SafeWorkforce consultancy subscription.Key ResponsibilitiesBuild and maintain strong relationships with our customers to ensure their...
-
Senior Customer Success Manager
20 hours ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Alcumus. As a key member of our operations team, you will be responsible for driving customer retention and growth through exceptional service delivery and strategic account management.Key ResponsibilitiesDevelop and execute customized account...
-
Senior Customer Success Manager
17 hours ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Alcumus. As a key member of our operations team, you will be responsible for driving customer retention and growth through exceptional service delivery and strategic account management.Key ResponsibilitiesDevelop and execute customized account...
-
Customer Success Manager
2 days ago
Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager - Account Manager to join our team at Red Rhino Solutions. As a key member of our sales team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesSupport Sales Teams: Collaborate with our sales managers and teams to...
-
Customer Success Manager
2 days ago
Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager - Account Manager to join our team at Red Rhino Solutions. As a key member of our sales team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesSupport Sales Teams: Collaborate with our sales managers and teams to...
-
Client Success Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Aztrum Full time £30,000Client Success ManagerLocation:South WalesSalary: Up to £30,000 + OTE (flexible working week, full pay) Are you prepared to elevate your professional journey? Aztrum is on the lookout for a motivated and results-oriented Client Success Manager to become part of our outstanding team. If you possess a strong enthusiasm for cultivating relationships, driving...
-
Customer Acquisition Manager
6 days ago
Cardiff, Cardiff, United Kingdom Ogi Full time £30,000About OgiOgi is a dynamic and innovative company that is revolutionizing the industry with its cutting-edge solutions.We are a team of passionate professionals who are dedicated to delivering exceptional results and exceeding customer expectations.Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence.Job...
-
Customer Experience Manager
4 days ago
Cardiff, Cardiff, United Kingdom MAX SPIELMANN Full timeAbout UsAt MAX SPIELMANN, we pride ourselves on delivering exceptional customer experiences and fostering a culture of creativity and innovation. Our team is passionate about providing top-notch service and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer...
-
Customer Experience Manager
7 days ago
Cardiff, Cardiff, United Kingdom MAX SPIELMANN Full timeAbout UsAt MAX SPIELMANN, we pride ourselves on delivering exceptional customer experiences and fostering a culture of creativity and innovation. Our team is passionate about providing top-notch service and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer...
-
Customer Operations Training Manager
2 days ago
Cardiff, Cardiff, United Kingdom Transport for Wales Full timeAbout UsAt Transport for Wales, we're committed to creating a sustainable transport network that meets the needs of our customers. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.Role OverviewWe're currently recruiting for a Customer Operations Training Manager to lead the...
-
Customer Operations Training Manager
2 days ago
Cardiff, Cardiff, United Kingdom Transport for Wales Full timeAbout UsAt Transport for Wales, we're committed to creating a sustainable transport network that meets the needs of our customers. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.Role OverviewWe're currently recruiting for a Customer Operations Training Manager to lead the...
-
Sales and Customer Service Manager
4 days ago
Cardiff, Cardiff, United Kingdom MAX SPIELMANN Full timeAbout UsAt MAX SPIELMANN, we pride ourselves on delivering exceptional customer experiences and fostering a culture of creativity and innovation. Our team is passionate about providing top-notch service and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer...
-
Sales and Customer Service Manager
7 days ago
Cardiff, Cardiff, United Kingdom MAX SPIELMANN Full timeAbout UsAt MAX SPIELMANN, we pride ourselves on delivering exceptional customer experiences and fostering a culture of creativity and innovation. Our team is passionate about providing top-notch service and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer...
-
Senior Manager of Customer Collections
5 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleThis is a senior leadership position responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership: Shape strategic priorities for Collections and Recoveries and present...
-
Senior Manager of Customer Collections
7 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleThis is a senior leadership position responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership: Shape strategic priorities for Collections and Recoveries and present...
-
Customer Relationship Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Network Rail Full timeAbout the RoleThis is an exciting opportunity to join Network Rail as a Customer Relationship Manager, where you will play a key role in developing and maintaining effective working relationships with customers to meet business objectives and maximize income earned through performance regimes, business expansion opportunities, and minimizing contractual...
-
Success Factors Systems Analyst
2 months ago
Cardiff, Cardiff, United Kingdom Pontoon Full timeJob Title: Success Factors Systems Analyst Duration: 12 months, extensions likely Location: London or Warwick/Hybrid (occasional travel to the office) Salary: per day via Umbrella Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people...
-
Customer Information Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timePosition: Freedom of Information OfficerLocation: Wales (various locations)Compensation: £16.10 per hour (Annual equivalent of £30,994) – 37 hours per week.Role Overview:We are looking for a committed and knowledgeable Freedom of Information Officer to become a vital part of our client's proactive Customer Management Team. In this position, your...
-
IT Graduate Junior Product Manager
22 hours ago
Cardiff, Cardiff, United Kingdom Legal & General Full timeAbout the RoleWe are seeking an IT Product Manager to join our team at Legal & General, a leading UK financial services group and major global investor. As a key member of our Group Functions, you will play a crucial role in ensuring the successful delivery of IT projects and initiatives that drive business growth and improvement.Key ResponsibilitiesAct as a...
-
IT Graduate Junior Product Manager
20 hours ago
Cardiff, Cardiff, United Kingdom Legal & General Full timeAbout the RoleWe are seeking an IT Product Manager to join our team at Legal & General, a leading UK financial services group and major global investor. As a key member of our Group Functions, you will play a crucial role in ensuring the successful delivery of IT projects and initiatives that drive business growth and improvement.Key ResponsibilitiesAct as a...