Customer Experience Manager

1 week ago

Cardiff, Cardiff, United Kingdom MAX SPIELMANN Full time

About Us

At MAX SPIELMANN, we pride ourselves on delivering exceptional customer experiences and fostering a culture of creativity and innovation. Our team is passionate about providing top-notch service and exceeding customer expectations.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Manager. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to a positive and engaging store environment.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Build strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Sales and Revenue Growth
    • Drive sales growth through effective sales techniques, product knowledge, and upselling/cross-selling opportunities.
    • Meet or exceed sales targets, contributing to the overall success of the store.
  • Team Collaboration
    • Work collaboratively with colleagues to achieve store goals and objectives.
    • Provide guidance and support to team members, promoting a positive and inclusive store culture.

Requirements

  • Customer Service Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
    • Proven ability to provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Sales and Business Acumen
    • Strong sales and business acumen, with the ability to drive sales growth and meet or exceed sales targets.
    • Knowledge of retail operations, including inventory management, visual merchandising, and store operations.
  • Leadership and Teamwork
    • Proven leadership and teamwork skills, with the ability to guide and support team members.
    • Ability to work collaboratively with colleagues to achieve store goals and objectives.

What We Offer

As a Sales and Customer Service Manager at MAX SPIELMANN, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. You will also have access to ongoing training and development opportunities, helping you to grow and succeed in your career.

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