Customer Experience Associate

1 week ago


Cardiff, Cardiff, United Kingdom Confused Full time

At Confused, we're dedicated to empowering our customers to make informed decisions about their insurance needs. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our mission.

About the Role:

You'll be part of our dynamic customer support team, working closely with customers to resolve queries and complaints in a timely and professional manner. Your excellent communication skills, combined with your ability to work well under pressure, will enable you to provide a first-class service that exceeds customer expectations.

Key Responsibilities:

  • Deliver outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Provide support and guidance to customers, helping them to make informed decisions about their insurance needs
  • Contribute to the development and implementation of customer-centric initiatives, driving business growth and customer satisfaction
  • Participate in ongoing training and development programs, ensuring you have the skills and knowledge required to excel in your role

What We Offer:

We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented and passionate team
  • A comprehensive employee assistance program

Requirements:

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Proven customer service experience, preferably in the insurance industry
  • Ability to work well under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Flexibility and adaptability in a fast-paced environment

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