Customer Experience Advisor

7 days ago


Cardiff, Cardiff, United Kingdom City & Guilds Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide first-line support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed support.
  • Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution.
Requirements
  • Fluent spoken and written Welsh and English language skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Experience in a customer-facing role, preferably in a similar industry.
About Us

City & Guilds Group is a leading provider of vocational education and training. We are committed to delivering high-quality services that meet the needs of our customers and stakeholders. Our team is passionate about making a positive impact on people's lives, and we are looking for like-minded individuals to join us.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to suit your needs.


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