Customer Experience Advisor
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide first-line support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve complex customer issues.
- Develop and maintain a deep understanding of our products and services to provide accurate and informed support.
- Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution.
- Fluent spoken and written Welsh and English language skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a similar industry.
City & Guilds Group is a leading provider of vocational education and training. We are committed to delivering high-quality services that meet the needs of our customers and stakeholders. Our team is passionate about making a positive impact on people's lives, and we are looking for like-minded individuals to join us.
What We Offer- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements to suit your needs.
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