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Senior Customer Success Manager

2 months ago

Cardiff, Cardiff, United Kingdom Alcumus Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Alcumus. As a key member of our operations team, you will be responsible for driving customer retention and growth through exceptional service delivery and strategic account management.

Key Responsibilities
  • Develop and execute customized account plans to drive customer engagement and retention
  • Build and maintain strong relationships with key customers to understand their business needs and goals
  • Collaborate with cross-functional teams to identify and capitalize on opportunities for upselling and cross-selling
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction
  • Monitor and analyze customer data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer retention and growth rates
  • Stay up-to-date with industry trends and best practices to ensure Alcumus remains competitive
Requirements
  • Proven track record of success in customer retention and growth
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Experience with CRM software and data analysis tools
  • Knowledge of the subscription-based software industry
What We Offer

At Alcumus, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and supports our employees.