Customer Success Manager

5 days ago


Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full time
About the Role

We are seeking a highly skilled Customer Success Manager - Account Manager to join our team at Red Rhino Solutions. As a key member of our sales team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Proactive Account Management: Support our sales teams in achieving business targets by resolving service issues and identifying upsell and upgrade opportunities.
  • Client Relationship Management: Provide a single point of contact for high-value clients, managing the pre- and post-sale relationship to ensure seamless service delivery.
  • Issue Resolution: Liaise with internal departments to escalate and resolve any delayed services or billing issues, creating business cases to resolve complex problems.
  • Service Excellence: Maintain the highest standard of professional conduct and service to both customers and colleagues.
Requirements
  • Experience: Proven track record in sales account management, with experience in project management a bonus.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Problem-Solving: Good problem-solving skills, with a passion for delivering exceptional customer service.
  • Attention to Detail: Accurate, detail-oriented, and able to identify opportunities for improvement.
  • Workload Management: Ability to handle high workloads and prioritize tasks effectively.
  • Teamwork: Strong team player with the ability to work independently.
What We Offer

At Red Rhino Solutions, we offer a competitive basic salary of up to £34k, along with attractive benefits and perks. Our OTE is £50k + uncapped, and we provide genuine opportunities for career progression in a dynamic and innovative business.



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