Digital Service Advisor
3 weeks ago
Revolutionize Digital Banking
As a Digital Service Advisor at Virgin Money, you'll play a pivotal role in transforming how our customers interact with our mobile and online banking platforms. Your expertise will empower customers to navigate our tech-driven services with confidence.
Our team is dedicated to delivering a heartfelt service to our customers daily. You'll be responsible for:
- Guiding customers through digital solutions, educating them on the benefits of digital banking and troubleshooting in-app queries.
- Making informed decisions to resolve customer queries, balancing digital-driven solutions with personal support.
- Collaborating with colleagues across contact centres to ensure customers receive the right support.
- Staying updated on the latest digital trends and tools to continuously improve the digital journey.
You'll need:
- Experience in a fast-paced, technology-led customer service environment.
- Excellent communication skills and the ability to make informed decisions in a Contact Centre environment.
- A proven track record of supporting vulnerable customers.
- A flexible and positive approach to suit customer needs and business demands.
- Experience with Microsoft Office applications.
We offer:
- Generous holidays and well-being days.
- 20 weeks paid family leave.
- Market-leading pension and private medical cover.
- Flexible benefits and a commitment to diversity and inclusion.
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