Digital Service Advisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

Revolutionize Digital Banking

As a Digital Service Advisor at Virgin Money, you'll play a pivotal role in transforming how our customers interact with our mobile and online banking platforms. Your expertise will empower customers to navigate our tech-driven services with confidence.

Our team is dedicated to delivering a heartfelt service to our customers daily. You'll be responsible for:

  1. Guiding customers through digital solutions, educating them on the benefits of digital banking and troubleshooting in-app queries.
  2. Making informed decisions to resolve customer queries, balancing digital-driven solutions with personal support.
  3. Collaborating with colleagues across contact centres to ensure customers receive the right support.
  4. Staying updated on the latest digital trends and tools to continuously improve the digital journey.

You'll need:

  1. Experience in a fast-paced, technology-led customer service environment.
  2. Excellent communication skills and the ability to make informed decisions in a Contact Centre environment.
  3. A proven track record of supporting vulnerable customers.
  4. A flexible and positive approach to suit customer needs and business demands.
  5. Experience with Microsoft Office applications.

We offer:

  1. Generous holidays and well-being days.
  2. 20 weeks paid family leave.
  3. Market-leading pension and private medical cover.
  4. Flexible benefits and a commitment to diversity and inclusion.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Clydesdale Bank plc Full time

    {"ID": "Digital Service Advisor", "Content": {"title": "Digital Service Advisor", "subtitle": "Join Virgin Money and make a lasting impact on how our customers interact with our digital banking platforms.", "sections": [{"title": "About the Role", "content": "As a Digital Service Advisor at Virgin Money, you will play a key role in revolutionizing how our...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Careers Full time

    Job SummaryWe are seeking a talented and ambitious junior IT Service Manager to help us implement and improve service management across DWP's digital projects.As an Associate IT Service Manager, you will be responsible for managing incidents, problems, knowledge, and aspects of change management.You will oversee tasks related to certificates,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Job Overview">We are seeking a Lead Digital Performance Strategist to join our team at DWP Digital. As a key member of our community of tech experts, you will play a vital role in driving digital innovation and excellence.About the Role">The successful candidate will be responsible for developing and implementing high-impact digital performance strategies...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Senior Infrastructure Engineer RoleWe are seeking a highly skilled Senior Infrastructure Engineer to join our team at DWP Digital.About the Role:As a Senior Infrastructure Engineer, you will play a key role in driving the adoption of Public Cloud services in line with Government Digital Services.Key Responsibilities:Design, build, and maintain scalable and...

  • Service Advisor

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    OverviewLocation: Aftersales Team at a busy dealershipHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rotaSalary: £26,000-£28,000Lookers is seeking an experienced and dedicated Service Advisor to join our Aftersales Team, which consists of a team of Service Advisors, Vehicle Technicians, and a Service Manager.As a...

  • Service Advisor

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories.Key ResponsibilitiesBooking and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Recruitment Full time

    Are you a skilled Service Advisor looking for a new challenge? We have an exciting opportunity for a fully experienced Motor Dealer Service Advisor to join our team in Newcastle.As a Service Advisor, you will be responsible for handling customer enquiries, booking customers in, producing job cards, and ensuring a smooth customer experience. You will also be...

  • Service Advisor

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales...

  • Service Advisor

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Product Owner - NetworksAt DWP Digital, we are seeking a skilled Product Owner to join our team. This role involves working with various stakeholders to ensure the delivery of high-quality network services.The successful candidate will have experience in IT Service/Product Management, with a strong understanding of business and technical priorities. They...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Auto Skills UK Full time

    Service Advisor Role at Auto Skills UKAuto Skills UK is seeking a Service Advisor to join our team in Newcastle. As a Service Advisor, you will be responsible for arranging Service Department bookings, upselling works to be completed, and promoting special offers and Service Plans.Responsibilities of a Service AdvisorArrange Service Department bookingsUpsell...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Main ResponsibilitiesWe are seeking an experienced clinician to join our Integrated Urgent Care Clinical Assessment Service. As a Senior Clinical Advisor, you will work as part of a multidisciplinary team to deliver high-quality, evidence-based healthcare to patients across all age-groups, some with complex needs.Key duties include providing assessment,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Job DescriptionHead of Engineering Services: This is a fantastic opportunity to join DWP Digital and lead one of the biggest digital transformations in Europe. We are using leading-edge tooling and technologies to build better services, and deliver better outcomes for millions of users. DWP is UK's largest department, every year we pay over £120 billion to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    About the RoleDWP Digital is seeking a talented and ambitious Associate IT Service Manager to help us implement and improve service management across DWP's digital projects.As an Associate IT Service Manager, you will be responsible for managing incidents, problems, knowledge, and aspects of change management. You will also oversee tasks related to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and ensuring our customers receive the highest level of service possible.As a Customer Service Advisor, you will be responsible for...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    About the RoleDWP Digital is embarking on an ambitious technology transformation, and we're seeking a skilled IT Service Manager to help drive this initiative forward.The successful candidate will be responsible for leading the delivery of IT services, ensuring seamless support to our teams and stakeholders.Key ResponsibilitiesDevelop and implement IT...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Laidlaw Schools Trust Full time

    Finance Advisor RoleLaidlaw Schools Trust is seeking a Finance Advisor to support the Central Finance Department on a full-time permanent contract basis.The Finance Advisor will work closely with the Finance Business Partners to deliver comprehensive financial management support to LST Academies and LST Central functions.The ideal candidate will have...

  • Service Advisor

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories.Key ResponsibilitiesBooking and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to join our retail team in Newcastle upon Tyne, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full time

    Role OverviewWe are seeking a skilled People Services Advisor to join our Newcastle office, providing expert advice and support to a defined geography, collaborating with various stakeholders.Key ResponsibilitiesCoach managers to enhance their capabilities and boost confidence in applying our people policies.Manage sickness absence and drive well-being...