Service Advisor
4 weeks ago
Job Summary
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to organise and schedule appointments.
Key Responsibilities
- Booking and managing customer appointments, including MOTs, services, and repairs
- Providing excellent customer service and communication, ensuring customers are informed of turnaround times and any issues with their vehicle
- Liaising with the Aftersales department to schedule appointments and manage workload
- Upselling additional parts and accessories to customers, ensuring they are aware of the benefits and value
- Maintaining accurate customer records and updating systems as necessary
Requirements
To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Previous experience in a similar role within the automotive industry is desirable, as is knowledge of dealer systems such as Kerridge/ADP. You will be a great team player, able to work independently and use your own initiative.
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