Service Advisor

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Job Summary

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Skoda Kia Newcastle. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories.

Key Responsibilities

  • Booking and scheduling appointments, managing customer records, and updating systems.
  • Providing excellent customer service, communicating effectively, and building rapport with customers.
  • Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes.
  • Managing a high-volume of customers daily, including telephone calls and online booking queries.
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop.

Requirements

To be successful in this role, you will have excellent communication skills, the ability to build rapport easily, and the capacity to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.

We are looking for a great team player who can work independently using their own initiative. If you have worked in a similar role within the automotive industry and have a passion for customer service and cars, we want to hear from you.

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