HMRC Customer Service Advisor

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time
Job Summary

HM Revenue and Customs (HMRC) is seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to taxpayers, responding to their queries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to taxpayers, responding to their queries and resolving their issues in a timely and professional manner.
  • Handle customer inquiries and complaints, escalating complex issues to senior colleagues as necessary.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Contribute to the development and implementation of customer service strategies and initiatives.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility to work a variety of shifts, including evenings and weekends.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Flexible working arrangements, including remote working options.
  • Access to training and development programs.
  • A supportive and inclusive work environment.


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