Service Advisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Overview

Location: Aftersales Team at a busy dealership

Hours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota

Salary: £26,000-£28,000

Lookers is seeking an experienced and dedicated Service Advisor to join our Aftersales Team, which consists of a team of Service Advisors, Vehicle Technicians, and a Service Manager.

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand developments. This is a great opportunity to develop your skills and progress within the company.

Responsibilities

  • Booking MOTs, services, and other repair work for customers
  • Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
  • Liaising with the Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high volume of customers daily, as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time a customer's car is in the workshop
  • Maintaining accurate customer records and updating the systems when any bookings have been made

Qualifications

To succeed as a Service Advisor, you will have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.

You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.


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