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Hospitality Service Representative
2 months ago
**Job Summary**
The Food and Beverage Team Member role is a key position within the Splendid Hospitality Group, serving as a vital member of the hotel team. As a first and last point of contact for guests, you will be responsible for delivering exceptional customer service, ensuring memorable stays for all visitors.
**Key Responsibilities**
- Provide informed, friendly, and effective service to guests, consistently meeting their needs and exceeding expectations.
- Develop and maintain a thorough knowledge of hotel services, amenities, and local attractions to offer personalized recommendations.
- Collaborate with colleagues to create a welcoming and supportive environment, fostering a positive guest experience.
- Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in service delivery.
**What We Offer**
- Free meals on duty, allowing you to enjoy our culinary offerings while working.
- Free parking, providing convenience and reducing stress.
- Apprenticeship programs available, offering opportunities for growth and development.
- Learning and development opportunities through our Leadership Development Programs, enabling you to advance your career.
- Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide, allowing you to explore and enjoy our properties.
- Uniform provided, ensuring a professional appearance.
- 24/7 Employee Assistance Program, offering counseling services, physical well-being, and financial aid for you and your family.
- Life Assurance, providing peace of mind for you and your loved ones.
- 28 holiday days (pro rata for part-time), allowing you to recharge and relax.
- Automatic Enrolment into a workplace pension scheme, supporting your long-term financial security.
- £45 Splendid Family room rate discount, offering a special rate for your family.
- 30% Discounted Friends and Family hotel rates in Splendid Hotels, allowing you to enjoy our properties at a reduced rate.
- Access to IHG employee rates in hotels worldwide, providing opportunities to explore and stay at our properties.
- Star of the month reward and recognition event, acknowledging your hard work and dedication.
- Departmental incentives, motivating you to excel in your role.
- Retail Trust Employee Assistance Program (EAP), offering additional support and resources.
- Mental Health First Aiders onsite, providing a safe and supportive environment.
- Employee referral scheme, rewarding you for referring talented colleagues.
