Guest Service Ambassador
1 month ago
Job Opportunity at Splendid Hospitality Group
As a Reception Team Member, you will be the first point of contact for our guests, delivering a warm and welcoming atmosphere that sets the tone for their stay. Your role will be to ensure that every guest feels valued and supported throughout their visit.
Key Responsibilities
You will be responsible for:
- Providing exceptional customer service, responding to guest inquiries and resolving any issues promptly and efficiently
- Managing the front desk, handling check-ins, check-outs, and room assignments
- Assisting with room maintenance, reporting any issues or concerns to the relevant teams
- Collaborating with the housekeeping team to ensure rooms are prepared for guests
- Participating in ongoing training and development to enhance your skills and knowledge
What We Offer
We are committed to creating a positive and supportive work environment that allows our team members to grow and develop. As a Reception Team Member, you can expect:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- Discounted hotel stays and food and beverage discounts
- A chance to work with a global hospitality brand
About Us
Splendid Hospitality Group is a leading hospitality company that operates a portfolio of hotels and resorts worldwide. We are committed to delivering exceptional guest experiences and creating memorable stays for our guests.
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