Guest Service Ambassador

1 month ago


Brentford, Greater London, United Kingdom Splendid Hospitality Group Full time

Job Title: Guest Service Assistant

About the Role

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our Reception Team at Splendid Hospitality Group. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Provide friendly and efficient service to our guests, ensuring their needs are met and exceeded.
  • Make recommendations and serve accurately and efficiently, ensuring a seamless guest experience.
  • Be totally guest-focused, consistently delivering excellent customer service with an informed, friendly, and effective approach.
  • Develop personally through meeting and working with people from all over the world, creating memorable guest experiences together.

What We Offer

  • A fantastic place to work with a friendly and supportive environment.
  • 28 days holiday and automatic enrolment into a workplace pension scheme.
  • Heavily discounted hotel stays and food & beverage discounts.
  • Amazing high street and lifestyle savings for you and your family.
  • Uniform and 24/7 Employee Assistance Program for you and your family.
  • A tailored development programme and discounted hotel stays across IHG portfolio worldwide.
  • Free meals on duty and incentive programmes.

Requirements

We are looking for a team player who is passionate about delivering exceptional customer service and creating memorable guest experiences. If you have a positive attitude, excellent communication skills, and a willingness to learn and develop, we would love to hear from you.



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