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Front Desk Associate

1 month ago

Brentford, Greater London, United Kingdom Splendid Hospitality Group Full time

Job Title: Guest Service Assistant

Job Summary:

We are seeking a highly motivated and friendly Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our Reception Team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Provide friendly and efficient service to our guests, ensuring a positive experience from arrival to departure.
  • Make recommendations and serve accurately and efficiently, always putting our guests' needs first.
  • Develop strong relationships with our guests, understanding their needs and preferences to create memorable stays.
  • Work collaboratively with the Reception Team to ensure seamless service delivery and high guest satisfaction.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are always up-to-date with the latest industry trends and best practices.

What We Offer:

  • A fantastic place to work with a supportive and friendly team.
  • 28 days holiday per year.
  • Automatic enrolment into a workplace pension scheme.
  • Heavily discounted hotel stays and food & beverage discounts.
  • Amazing high street and lifestyle savings for you and your family.
  • Uniform and 24/7 Employee Assistance Program for you and your family.
  • A tailored development programme to help you grow and succeed in your career.

About Us:

Splendid Hospitality Group is a leading hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for our guests. We are committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive.