Front Desk Associate

4 weeks ago


Brentford, Greater London, United Kingdom NOVOTEL Full time
Job Description

As a Reception Team Member at NOVOTEL, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to provide exceptional service, ensuring that every guest feels welcome and valued.

What We Offer
  • A competitive employee benefit card offering discounted rates at Accor worldwide
  • Access to learning programs through our Academies
  • The opportunity to develop your talent and grow within your property and across the world
  • The ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Key Responsibilities

You will be responsible for:

  • Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
  • Taking initiative to add a personalized experience for our guests
  • Proudly promoting the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Requirements

To be successful in this role, you will need:

  • A service-focused personality
  • Experience working with Opera or a related system (an asset)
  • Fluency in English
  • Additional languages are a plus
Your Team and Working Environment

You will be part of a dynamic team that is passionate about delivering exceptional service. Our property is committed to creating a welcoming and inclusive environment for all guests and colleagues.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.


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