Revenue Protection Manager
1 month ago
We are seeking a skilled Revenue Protection Manager to join our team at Greater Anglia. As a key member of our revenue protection team, you will play a vital role in ensuring the integrity of our ticketing system and minimising revenue losses.
Key Responsibilities:
- To plan and undertake intelligence-led revenue protection activities across our network to achieve company objectives for minimising ticketless travel and improving customer satisfaction measures.
- To gather and analyse information from personal observation, reviews of ticketless travel surveys, and discussions with passengers and colleagues to identify areas where ticketless travel is occurring.
- To investigate instances of fraudulent travel and take appropriate action to minimise loss of revenue and reduce the risk of further fraudulent behaviour.
Requirements:
- Strong analytical skills to identify patterns and trends in revenue protection data.
- Excellent communication and interpersonal skills to work effectively with colleagues and stakeholders.
- Able to work independently with minimal supervision and as part of a team.
- High level of numeracy and literacy skills.
Salary and Benefits
The successful candidate will receive a competitive salary of £40,420 per annum, plus a range of benefits including a defined benefit pension scheme, free travel on all Greater Anglia trains, and retail discounts.
About Us
Greater Anglia is a leading transportation provider in the UK, operating a network of trains and stations across the country. We pride ourselves on providing excellent customer service and are committed to minimising revenue losses through effective revenue protection strategies.
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