Security and Revenue Officer
3 weeks ago
We are looking for a skilled Security and Revenue Officer to join our team at Greater Anglia. This is a challenging role that requires strong analytical skills, effective communication, and the ability to work independently.
The successful candidate will be responsible for gathering and analysing information on ticketless travel, identifying trends, and developing strategies to minimize revenue losses. They will also provide a customer service presence and manage others at special events.
This is an exciting opportunity for someone who is passionate about delivering exceptional results and providing excellent customer service. The salary for this role is £42,000 per annum, plus benefits, including a defined benefit pension, free travel on all trains, and retail discounts.
Key Responsibilities:
- Minimise ticketless travel by gathering and analysing information, and developing strategies to reduce revenue losses.
- Provide a customer service presence and manage others at special events.
- Work closely with colleagues to develop and implement plans to respond to intelligence on ticketless travel.
- Investigate instances of fraudulent travel, and take appropriate action to minimize loss of revenue.
Requirements:
- Strong analytical skills and ability to gather and analyse information.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Numeracy and literacy skills at A Level standard or equivalent.
- Understanding of train operations, ticketing, and relevant legislation.
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