Guest Data and CRM Programme Lead

3 weeks ago


Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time
Key Responsibilities

The primary objective of this Guest Data and CRM Programme Lead role is to oversee the requirements gathering workstream, analyse existing CRM and Guest Data processes, and build relationships with Digital Product Owners and subject matter experts. You will also take ownership of data flow and process diagrams, use data modelling to reflect requirements, and support the Data Integration team with planning, coordination, and reporting activities.

Influence and capture all requirements and business processes by determining a process to ensure that all requirements are captured and documented in the relevant project document template within project deadlines.



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