Branch Operations Manager

2 weeks ago


Surrey, United Kingdom Alchemy Global Talent Solutions Full time
Job Summary: Alchemy Global Talent Solutions is currently working with a moving and relocation company based in Surrey who are looking to recruit a Branch Coordinator. This role involves serving as the essential liaison between the Crew and the Operations Department, leading the team to guarantee that clients receive high-quality service. The successful candidate will closely collaborate with the Customer Services and Operations Management teams to provide guidance on relocation timetables and plans. Key responsibilities include monitoring equipment, standards, and gate operations for vehicles, documenting crew working hours to guarantee data records are correct and WTD hours are followed, and supervising and creating load lists to guarantee that cars are ready and loaded. Additionally, the candidate will keep an eye on crew performance on all jobs, communicating with the teams frequently, offering support, and offering guidance to guarantee that ad hoc concerns and delays are handled well and shared with Move Managers and other pertinent parties. The role also involves managing outside labor (contractor and agency workers) and performing other ad-hoc duties as required.

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