Airtime Billing Manager
2 months ago
We are seeking a highly skilled Airtime Billing Manager to join our team at Shorterm Group. As a key member of our team, you will be responsible for managing all aspects of our UK monthly billing cycle, including the monthly management reporting.
Key Responsibilities- Manage and maintain the accuracy of our airtime billing database, ensuring all provisioning requests are configured correctly for billing purposes.
- Process internal and external requests for activations, deactivations, and changes of packages for all services, ensuring any Early Termination Fees are advised.
- Responsible for the daily or weekly housekeeping checks for any errors, non-processed CDRs or orders, and resolve all errors prior to the products bill run.
- Run invoice processing within the product timeframe, ensure invoice validation before approval, and issue the final invoices to customers.
- Deal with customer queries through to resolution within a suitable timeframe, ensuring the Freshdesk ticketing airtime queues and tickets are managed within the SLAs.
- Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
- Liaise with customers, suppliers, and other departments to ensure processes are completed accurately and in a timely manner.
- Provide internal and external support and training to teams for the use of NIBS and INSIGHT provisioning and airtime modules.
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team.
- Escalate and manage complaints, and be part of the wider banking team signing off and approving invoices within their Delegation of Authority procedures.
- Team management experience.
- Airtime billing and provisioning experience, with a track record of delivering high-level global customer service.
- Experience of Telecoms billing software and/or billing processes.
- Attention to detail is vital.
- Ability to be proactive, ensuring problems are quickly resolved or escalated.
- Ability to prioritize, multitask, work under pressure to tight deadlines.
- Excellent written and verbal skills.
- Self-motivated with a drive to learn services offered by our client.
- Ability to identify and investigate anomalies to point of resolution.
- Good relationship builder.
- Advanced level use of Excel to a high standard to create pivot tables, charts, lookup queries.
- Intermediate use of Microsoft Word.
- High level of computer skills.
- Professional and flexible approach.
- Flexible, customer-focused, and self-motivated and team player.
- Willingness and ability to learn quickly.
- Must be organized, methodical, and a good multi-tasker.
- Knowledge of Access or Sql.
- Experience of working in the Satcoms or Cellular sector.
- Experience with Navision/Great Plains ERP systems.
- 25 days Holiday & bank holidays.
- Pension matched up to 7.5%.
- Free onsite gym (Redhill site).
- Free onsite parking.
- Free onsite electric charging facility.
- Life Assurance (after 6-month probation).
- Private medical (after 6-month probation).
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