Airtime Billing Manager

1 month ago

Redhill, United Kingdom Shorterm Group Full time
Job Title: Airtime Billing Manager

At Shorterm Group, we are seeking an experienced Airtime Billing Manager to join our team. As a key member of our operations team, you will be responsible for managing all aspects of the UK monthly billing cycle, including the monthly management reporting.

Main Responsibilities:
  • Manage the UK Airtime Billing team and oversee the day-to-day airtime activities.
  • Liaise with internal and Group teams to ensure seamless billing and provisioning processes.
  • Produce and analyze airtime reports to aid the CEO, Sales Director, and other colleagues.
  • Act as subject matter expert for NIBS, INSIGHT provisioning, and airtime third-party systems.
  • Support and help other Group airtime teams as required to ensure consistency in airtime processes and reporting.
Key Tasks:
  • Manage NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles, and rates.
  • Maintain the accuracy of the airtime billing database (NIBS).
  • Process internal and external requests for activations, deactivations, changes of packages for all services, and ensure Early Termination Fees are advised.
  • Understand and manage airtime processes to ensure timely execution.
  • Responsible for the monthly billing cycles, including ensuring all provisioning requests are configured correctly for billing, daily or weekly housekeeping checks, resolving errors, running invoice processing, and ensuring invoice validation and approval.
  • Deal with customer queries through to resolution within a suitable timeframe.
  • Extract and present analytical reports for billing and activation purposes.
  • Manage Freshdesk ticketing airtime queues and tickets within SLAs, allocate, categorize, and update ticket status, ensuring timely resolution and customer updates.
  • Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
  • Liaise with customers, suppliers, and other departments to ensure accurate and timely processes.
  • Provide internal and external support and training for the use of NIBS and INSIGHT provisioning and airtime modules.
  • Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team.
  • Evaluate and manage complaints.
  • Participate in the wider banking team to sign off and approve invoices within Delegation of Authority procedures.
Requirements:
  • Team management experience.
  • Airtime billing and provisioning experience with a track record of delivering high-level global customer service.
  • Experience with Telecoms billing software and/or billing processes.
  • Attention to detail is essential.
  • Ability to be proactive, prioritize, multitask, and work under pressure to tight deadlines.
  • Excellent written and verbal skills.
  • Self-motivation with a drive to learn services offered by our client.
  • Ability to identify and investigate anomalies to point of resolution.
  • Good relationship builder.
  • Advanced level use of Excel to create pivot tables, charts, and lookup queries.
  • Intermediate use of Microsoft Word.
  • High level of computer skills.
  • Professional and flexible approach.
  • Flexible, customer-focused, and self-motivated team player.
  • Willingness and ability to learn quickly.
  • Organized, methodical, and good multitasker.
Desirable:
  • Knowledge of Access or SQL.
  • Experience working in the Satcoms or Cellular sector.
  • Experience with Navision/Great Plains ERP systems.

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