Airtime Billing Manager

1 month ago


Redhill, United Kingdom Shorterm Group Full time
Job Title: Airtime Billing Manager

Join Shorterm Group as an Airtime Billing Manager and take on a challenging role that requires strong leadership and technical skills. As a key member of our team, you will be responsible for managing the UK monthly billing cycle, including the monthly management reporting.

Key Responsibilities:
  • Manage all aspects of the UK monthly billing cycle, including the monthly management reporting.
  • Lead the UK Airtime Billing team and manage the day-to-day airtime activities and liaison with other internal and Group teams.
  • Develop and maintain a deep understanding of the company's products and services and how they apply to the billing of services to our customers.
  • Produce and analyze airtime reports to aid the CEO, Sales Director, and other colleagues.
  • Act as a subject matter expert for NIBS, INSIGHT provisioning, and airtime third-party systems to ensure all billing and provisioning requests are resolved for both internal and external customers.
  • Support and help other Group airtime teams as required to ensure that Airtime processes and reporting are followed across all groups.
Requirements:
  • Team management experience.
  • Airtime billing and provisioning experience with a track record of delivering high-level global customer service.
  • Experience of Telecoms billing software and/or billing processes.
  • Attention to detail is vital.
  • Ability to be proactive, ensuring problems are quickly resolved or escalated.
  • Ability to prioritize, multitask, work under pressure to tight deadlines.
  • Excellent written and verbal skills.
  • Self-motivated with a drive to learn services offered by our client.
  • Ability to identify and investigate anomalies to point of resolution.
  • Good relationship builder.
  • Advanced level use of Excel to a high standard to create pivot tables, charts, lookup queries.
  • Intermediate use of Microsoft Word.
  • High level of computer skills.
  • Professional and flexible approach.
  • Flexible, customer-focused, and self-motivated and team player.
  • Willingness and ability to learn quickly.
  • Organized, methodical, and a good multi-tasker.
Desirable:
  • Knowledge of Access or Sql.
  • Experience of working in the Satcoms or Cellular sector.
  • Experience with Navision/Great Plains ERP systems.
Benefits:
  • 25 days Holiday & bank holidays.
  • Pension matched up to 7.5%.
  • Free onsite gym (Redhill site).
  • Free onsite parking.
  • Free onsite electric charging facility.
  • Life Assurance (after 6-month probation).
  • Private medical (after 6-month probation).


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