Airtime Billing Manager
3 weeks ago
About the Role:
We are seeking an experienced Airtime Billing Supervisor to join our team at Shorterm Group. As a key member of our airtime billing team, you will be responsible for managing all aspects of the UK monthly billing cycle, including the monthly management reporting.
Key Responsibilities:
- Manage NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles, and rates.
- Maintain the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for activations, deactivations, changes of packages for all services, and ensure any Early Termination Fees are advised.
- Understand and manage airtime processes and ensure they are performed in a timely manner.
- Responsible for the monthly billing cycles, including ensuring all provisioning requests are configured correctly for billing the product, daily or weekly housekeeping checks for any errors, non-processed CDRs or orders, resolving all errors prior to the products bill run, running invoice processing within the product timeframe, ensuring invoice validation before approval, and issuing the final invoices to customers.
- Deal with queries through to resolution within a suitable timeframe.
- Extract and present analytical reports for billing and activation purposes.
- Manage the Freshdesk ticketing airtime queues and tickets within the SLAs, allocate, categorize, and change the status of new tickets, and ensure tickets are brought to resolution in a timely manner, keeping the customer updated with progress.
- Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
- Liaise with customers, suppliers, and other departments to ensure processes are completed accurately and in a timely manner.
- Provide internal and external support and training to teams for the use of NIBS (internal only) and INSIGHT provisioning and airtime modules.
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.
- Escalate and manage complaints.
- Be part of the wider banking team, signing off and approving invoices within their Delegation of Authority procedures.
Requirements:
- Team management experience.
- Airtime billing and provisioning experience, with a track record of delivering high-level global customer service.
- Experience of Telecoms billing software and/or billing processes.
- Attention to detail is vital.
- Ability to be proactive, ensuring problems are quickly resolved or escalated.
- Ability to prioritize, multitask, work under pressure to tight deadlines.
- Excellent written and verbal skills.
- Be self-motivated with a drive to learn services offered by our client.
- Ability to identify and investigate anomalies to point of resolution.
- Good relationship builder.
- Advanced level use of Excel to a high standard to create pivot tables, charts, lookup queries.
- Intermediate use of Microsoft Word.
- High level of computer skills.
- A professional and flexible approach.
- Flexible, customer-focused, and self-motivated and team player.
- Willingness and ability to learn quickly.
- Must be organized, methodical, and a good multi-tasker.
Benefits:
- 25 days Holiday & bank holidays.
- Pension matched up to 7.5%.
- Free onsite gym (Redhill site).
- Free onsite parking.
- Free onsite electric charging facility.
- Life Assurance (after 6-month probation).
- Private medical (after 6-month probation).
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