Airtime Billing Manager
3 weeks ago
AAP3 Limited is seeking an experienced Airtime Billing Manager to join our team. As a key member of our organization, you will be responsible for managing the monthly billing cycle, leading the billing team, and ensuring the accuracy of data and details.
The ideal candidate will have a proven track record of delivering high-level global customer experience, experience with telecoms billing software and processes, and strong attention to detail. Additionally, they will possess excellent communication and issue resolution skills, as well as advanced MS Excel skills.
Key responsibilities will include:
- Ownership of and responsibility for the monthly billing cycle
- Management of the billing team, overseeing day-to-day activities
- Understanding of organizations products and services and how that applies to the billing of services to customers
- Producing analysis and reporting to assist Sales, CEO, etc.
- Subject Matter Expert on third-party billing/provisioning systems
- Ensuring airtime tickets are resolved within SLAs
- Liaison with customers and suppliers as needed
- Verification and approval of supplier invoices
- Escalation and management of complaints
Key skills and experience required:
- Team Management
- Airtime/Telecoms/Mobile billing & provisioning experience
- Proven track record delivering high-level global customer experience
- Experience of Telecoms billing software and or processes
- Strong attention to detail
- First-class communication, liaison on client-facing skills with strong issue resolution capability
- Advanced MS Excel skills
Additional skills of key interest:
- MS Access or SQL
- Satcoms or cellular sector experience
- Navision or Great Plains ERP experience
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