Airtime Billing Manager

1 week ago


Redhill, Surrey, United Kingdom Shorterm Group Full time
Main Responsibilities:

As the Airtime Billing Manager at Shorterm Group, you will be responsible for owning and managing all aspects of the UK monthly billing cycle. This includes managing the day-to-day airtime activities, liaising with internal and Group teams, and ensuring the accuracy of the airtime billing database. You will also be responsible for maintaining the company's products and services knowledge, producing and analyzing airtime reports, and acting as a subject matter expert for NIBS, INSIGHT provisioning, and airtime third-party systems.

Key Tasks:

• Manage NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles, and rates.
• Maintain the accuracy of the airtime billing database (NIBS).
• Process internal and external requests for activations, deactivations, changes of packages for all services, and ensure any Early Termination Fees are advised.
• Understand and manage airtime processes to ensure they are performed in a timely manner.
• Ensure all provisioning requests are resolved for both internal and external customers.

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