Airtime Billing Manager
2 months ago
Airtime Billing Manager
Location: Redhill
Main Purpose of Job
* To own and manage all aspects of the UK monthly billing cycle including the monthly management reporting.
* Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams.
* The individual must understand the company's products and services and how that applies to the billing of services to our customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.
* To act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.
* To support and help other Group airtime teams as required to ensure that Airtime processes and reporting is followed across all groups.
Key Tasks
Your prime responsibilities will be to:
* Management of NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates.
* To maintain the accuracy of the airtime billing database (NIBS).
* Processing internal and external requests for activations, deactivations, changes of packages for all services and ensuring any Early Termination Fees are advised.
* To understand and manage airtime processes and ensure they are performed in a timely manner.
* Responsibility of the monthly billing cycles:
* Ensuring all provisioning requests are configured correctly for billing the product.
* Daily or Weekly housekeeping checks for any errors, non-processed CDRs or orders.
* Resolving all errors prior to the products bill run.
* Running invoice processing within the product timeframe.
* Ensure invoice validation before approval and issuing the final invoices to the customers.
* Dealing with queries through to resolution within a suitable timeframe.
* To extract and present analytical reports for billing and activation purposes.
* Ensuring the Freshdesk ticketing airtime queues and tickets are managed within the SLAs and all new tickets are allocated, categorised and the status is changed. Ensure tickets are brought to resolution in a timely manner keeping the customer updated with progress.
* Processing customers prepay voucher sales orders, invoices and delivery of vouchers/pins.
* Liaising with customers, suppliers and other departments to ensure processes are completed accurately and in a timely manner.
* To provide internal and external support and training to teams for the use of NIBS (internal only) and INSIGHT provisioning and airtime modules.
* Checking and approving incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.
* Escalation and management of complaints.
* To be part of the wider banking team signing off and approving invoices within their Delegation of Authority procedures.
Experience/Skills/Qualifications
Mandatory
* Team management.
* Airtime Billing and provisioning experience, with a track record of delivering high level global customer service.
* Experience of Telecoms billing software and/or billing processes.
* Attention to detail is vital.
* Ability to be proactive, ensuring problems are quickly resolved or escalated
* Ability to priorities, multitask, work under pressure to tight deadlines.
* Excellent written and verbal skills.
* Be self-motivated with a drive to learn services offered by our client.
* Ability to identify and investigate anomalies to point of resolution.
* Good relationship builder.
* Advanced level use of Excel to a high standard to create pivot tables, charts, lookup queries.
* Intermediate use of Microsoft Word.
* High level of computer skills.
* A professional and flexible approach.
* Flexible, customer focused and self-motivated and team player.
* Willingness and ability to learn quickly.
* Must be organised, methodical and a good multi-tasker.
Desirable
* Knowledge of Access or Sql.
* Experience of working in the Satcoms or Cellular sector.
* Experience with Navision/Great Plains ERP systems.
Benefits
25 days Holiday & bank holidays
Pension matched up to 7.5%
Free onsite gym (Redhill site)
Free onsite parking
Free onsite electric charging facility
Life Assurance (after 6-month probation)
Private medical (after 6-month probation)
-
Airtime Billing Manager
4 weeks ago
Redhill, Surrey, United Kingdom Shorterm Group Full timeMain Responsibilities:As the Airtime Billing Manager at Shorterm Group, you will be responsible for owning and managing all aspects of the UK monthly billing cycle. This includes managing the day-to-day airtime activities, liaising with internal and Group teams, and ensuring the accuracy of the airtime billing database. You will also be responsible for...
-
Airtime Billing Manager
4 weeks ago
Redhill, Surrey, United Kingdom Shorterm Group Full timeAirtime Billing RoleLocation: RedhillMain Purpose of Job* To manage the UK monthly billing cycle, including management reporting.* Responsible for the UK Airtime Billing team and day-to-day airtime activities, liaising with internal and Group teams.* The individual must understand the company's products and services, producing and analyzing airtime reports...
-
Airtime Billing Manager
3 weeks ago
Redhill, Surrey, United Kingdom Shorterm Group Full timeMain Responsibilities:As the Airtime Billing Manager, you will be responsible for owning and managing all aspects of the UK monthly billing cycle, including monthly management reporting. You will also oversee the UK Airtime Billing team and manage day-to-day airtime activities, as well as liaise with other internal and Group teams.Key Tasks:• Manage NIBS...
-
Telecoms Airtime Billing Manager
4 weeks ago
Redhill, Surrey, United Kingdom Connexa Careers Full timeTelecoms Airtime Billing ManagerAn exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a...
-
Telecoms Airtime Billing Manager
2 weeks ago
redhill, United Kingdom Connexa Full timeAn exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a background in telecoms billing and a...
-
Airtime Billing Manager
3 weeks ago
Redhill, Surrey, United Kingdom AAP3 Limited Full timeAAP3 Limited is seeking an experienced Airtime Billing Manager to join our team. As a key member of our organization, you will be responsible for managing the monthly billing cycle, leading the billing team, and ensuring the accuracy of data and details.The ideal candidate will have a proven track record of delivering high-level global customer experience,...
-
Airtime Billing Manager
4 weeks ago
Redhill, Surrey, United Kingdom AAP3 Full timeWe are seeking an experienced Airtime Billing Manager to join our team at AAP3. The successful candidate will be responsible for owning and managing all aspects of the monthly billing cycle, including monthly management reporting, leading, managing and directing the Billing team.Key responsibilities will include:Ownership of and responsibility for the...
-
Telecoms Airtime Billing Manager
4 weeks ago
Redhill, Surrey, United Kingdom Connexa Full timeJob DescriptionWe are seeking an experienced Airtime Billing Manager to oversee the UK airtime billing cycle. The successful candidate will be responsible for managing a dedicated team and working closely with internal and external stakeholders to ensure accurate and timely billing.Key Responsibilities:Manage the UK airtime billing cycleOversee a dedicated...
-
Airtime Billing Cycle Manager
3 weeks ago
Redhill, United Kingdom Connexa Full timeAn exciting opportunity has arisen for a seasoned professional to lead the airtime billing cycle in Surrey. As a key member of our client's team, you will be responsible for overseeing the UK airtime billing process and ensuring accurate and timely billing.Key Responsibilities:Manage the airtime billing cycle in accordance with industry standardsCollaborate...
-
Telecoms Airtime Billing Manager
2 weeks ago
Redhill, Surrey, United Kingdom Connexa Full timeAn exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a background in telecoms billing...
-
Billing Manager
2 weeks ago
redhill, United Kingdom AAP3 Limited Full timeDo you have a background in Telecoms/ Mobile/ Airtime billing and team management?We have an excellent opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.Role based Merstham, Surrey£40-50K25 days holidayPension matched to 7.5%Free...
-
Billing Manager
1 day ago
redhill, United Kingdom AAP3 Limited Full timeDo you have a background in Telecoms/ Mobile/ Airtime billing and team management?We have an exciting opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.Role based Merstham, Surrey£40-50K25 days holidayPension matched to 7.5%Free onsite...
-
Airtime Billing Operations Manager
3 weeks ago
Redhill, Surrey, United Kingdom AAP3 Limited Full timeJob Summary: We are seeking a highly skilled Airtime Billing Operations Manager to join our team at AAP3 Limited. As a key member of our organization, you will be responsible for overseeing the monthly billing cycle and leading a team of professionals in this field.Key Responsibilities: • Ownership of the monthly billing cycle, ensuring accuracy and...
-
Telecoms Airtime Billing Manager
3 weeks ago
Redhill, Surrey, United Kingdom Connexa Full timeAn exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a background in telecoms billing and a...
-
Telecoms Airtime Billing Team Lead
3 weeks ago
Redhill, United Kingdom Connexa Full timeJob Title: Telecoms Airtime Billing Team LeadJob Summary:We are seeking an experienced Telecoms Airtime Billing Team Lead to manage the UK airtime billing cycle, oversee a dedicated team, and work closely with internal and external stakeholders to ensure accurate and timely billing.Key Responsibilities:Oversee and manage all aspects of the UK monthly airtime...
-
Telecoms Airtime Billing Team Lead
3 days ago
Redhill, Surrey, United Kingdom Connexa Full timeWe are seeking an experienced Telecoms Airtime Billing Manager to join our client's team in Surrey.About the RoleThe successful candidate will be responsible for overseeing the UK airtime billing cycle, managing a dedicated team, and collaborating with internal and external stakeholders to ensure accurate and timely billing.This is an exciting opportunity to...
-
Telecoms Airtime Billing Manager
3 weeks ago
Redhill, Surrey, United Kingdom Connexa Full timeAn exciting opportunity has arisen for an experienced Airtime Billing Manager to join our client's team in Surrey. You will be responsible for managing the UK airtime billing cycle, overseeing a dedicated team, and working closely with internal and external stakeholders to ensure accurate and timely billing. If you have a background in telecoms billing and a...
-
Billing Manager
2 weeks ago
Redhill, Surrey, United Kingdom AAP3 Limited Full timeDo you have a background in Telecoms/ Mobile/ Airtime billing and team management ? We have an excellent opportunity for an Airtime Billing Manage r working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors. Role based Merstham, Surrey £40-50K 25 days holiday Pension matched to...
-
Billing Manager
20 hours ago
Redhill, Surrey, United Kingdom AAP3 Limited Full timeDo you have a background in Telecoms/ Mobile/ Airtime billing and team management ? We have an exciting opportunity for an Airtime Billing Manage r working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors. Role based Merstham, Surrey £40-50K 25 days holiday Pension matched to...
-
Billing Manager
3 weeks ago
Redhill, Surrey, United Kingdom AAP3 Limited Full timeDo you have a background in Telecoms/ Mobile/ Airtime billing and team management ? We have an excellent opportunity for an Airtime Billing Manage r working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors. Role based Merstham, Surrey £40-50K 25 days holiday Pension matched to 7.5%...