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Customer Service Professional

4 weeks ago

Belfast, United Kingdom Trust Ford Full time
Role Overview

We are seeking a dedicated and customer-focused Service Advisor to join our team at Trust Ford. This is a 12-month fixed-term contract opportunity that offers a competitive salary, excellent benefits, and a chance to develop your skills in a dynamic environment.

The successful candidate will be responsible for delivering exceptional customer service, working closely with our customers to understand their needs, and providing solutions that exceed their expectations. If you have a passion for customer satisfaction, excellent communication skills, and a drive to succeed, we encourage you to apply for this exciting role.

About Us

Trust Ford is a leading automotive retailer with a commitment to excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join us on our journey.

Salary and Benefits

We offer a competitive salary package, including an estimated annual salary of £32,000-£40,000 (dependent on experience), plus a range of benefits, including:

  • 33 days' annual leave (including bank holidays) and an annual leave purchase/sale scheme
  • Bonus payments based on performance
  • Pension scheme and life assurance
  • Ford Privilege vehicle purchase scheme
  • Discounts on Service, Bodyshop, and Parts
  • 1 day per year to volunteer for a charity of your choice
  • Cycle-to-work purchase scheme
  • Access to Perks at Work discount website
Responsibilities

In this role, you will be responsible for:

  • Providing exceptional customer service, ensuring customer satisfaction, and building long-term relationships
  • Working closely with customers to understand their needs and provide solutions that meet their requirements
  • Handling sensitive and confidential information with discretion and professionalism
  • Working as part of a team to achieve sales targets and exceed customer expectations
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong customer service background, preferably in a selling/customer service environment
  • Ability to work to deadlines, handle multiple tasks, and prioritize responsibilities
  • Drive, commitment, and enthusiasm to deliver exceptional results
What We Offer

At Trust Ford, we invest in our people, offering a comprehensive training and development program, including a week-long residential induction academy. We believe in recognizing and rewarding our employees' hard work and achievements, and we offer a range of opportunities for career progression and growth.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.