Customer Service Representative

8 months ago


Belfast, United Kingdom AX Partners Full time

As a vital member of our team, you'll work alongside our sales experts to ensure our customers' satisfaction remains at an all-time high. Your mission will include promptly responding to inquiries, resolving concerns, and delivering top-notch solutions with professionalism and efficiency. Accuracy will be key as you maintain meticulous records of customer interactions and transactions.

**Key Responsibilities**:

- Engage with customers in a friendly and professional manner, providing exceptional service.
- Identify customer needs and tailor product offerings to meet their requirements.
- Effectively communicate product features, benefits, and promotions.
- Build and maintain strong customer relationships through excellent interpersonal skills.
- Meet and exceed sales targets and quotas.
- Stay up-to-date on product knowledge and industry trends through ongoing training.
- Collaborate with the sales team to achieve team goals.
- Provide feedback to improve product offerings and customer service processes.

**Customer Service Qualifications**:

- Previous sales or customer service experience is a plus but not required; training will be provided.
- Excellent communication and interpersonal skills.
- Strong work ethic and self-motivation.
- Enthusiastic and positive attitude.
- Ability to work well in a team environment.
- Willingness to learn and adapt in a fast-paced, dynamic industry.
- High school diploma or equivalent; college degree is a plus.

**What We Offer**:

- Comprehensive training program to develop your customer service skills.
- Opportunity for career advancement within the company.
- Fun and supportive team environment.
- Employee discounts on our products/services.
- Health and wellness benefits package.

**Job Types**: Full-time, Graduate

**Salary**: £24,516.00-£26,980.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person



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