Customer Service Representative
3 days ago
We are looking for a skilled and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for customers, resolving queries, addressing concerns, and providing exceptional customer service.
About the Role: The successful candidate will be responsible for maintaining a high level of product knowledge, providing expert advice to customers, and working collaboratively with colleagues to achieve team goals. You will also be required to maintain a clean and organized store environment, including visual merchandising and ensuring all products are correctly priced and stocked.
The Ideal Candidate: To succeed in this role, you should have a strong passion for fashion, excellent communication skills, and a drive to deliver results. You should be able to work well under pressure, meet sales targets, and maintain a high level of product knowledge. Our ideal candidate is a self-motivated individual who is eager to learn, take on new challenges, and grow with our company.
Key Responsibilities:
- Customer Service: Provide exceptional customer service, resolve queries, and address concerns in a timely and professional manner.
- Product Knowledge: Stay up-to-date with the latest fashion trends, product releases, and promotions to provide expert advice to customers.
- Store Maintenance: Maintain a clean and organized store environment, including visual merchandising and ensuring all products are correctly priced and stocked.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals, share knowledge, and support each other in meeting sales targets.
Benefits: As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive Salary:** $40,000 - $50,000 per annum (dependent on experience)
- Ongoing Training and Development:** Opportunities to develop your skills and knowledge in sales, customer service, and product expertise.
- Bonuses and Incentives:** Earn bonuses and incentives based on sales performance and contributions to the team.
- Promotion Opportunities:** Fast-track your career with Lovisa and enjoy opportunities for advancement within the company.
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