Customer Service Clerk

5 months ago


Belfast, United Kingdom Hedi Lee Services UK Limited Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Follow company policies and procedures to ensure customer satisfaction
- Maintain a high level of phone etiquette and professionalism at all times

Qualifications:

- Good in English
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient in data entry and computer skills
- Previous customer service experience is preferred but not required
- Knowledge operation of business centre is priority consideration

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Working hour:

- Monday to Friday 8am to 4pm (1 hour lunch break)

**Job Types**: Full-time, Permanent

**Salary**: £1,750.00 per month

**Benefits**:

- Company pension
- Transport links

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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